Privacy policy
Last updated 4 November 2026.
This policy explains what personal information The Actors Gym collects, why, who helps us handle it, and the choices and rights you have.
Who we are
The Actors Gym is a trading name of ACTORS GYM LTD, a company registered in England and Wales (company number 16602794). Our registered office is 167-169 Great Portland Street, London, England, W1W 5PF.
We are the controller of the personal information described here. For anything about your data, email info@actorsgym.co.uk.
Who can have an account
Accounts are for people aged 18 or over. Everyone who signs up confirms this.
A parent or carer can create an account on behalf of an actor under 18. The parent or carer holds that account: it is in their name, they accept the terms and they pay for it. They are responsible for supervising how it is used, including the community and messaging. Where a young actor's tapes, comments or messages are shared through an account like this, the parent or carer has chosen to share them.
What we collect
- Account details: your name, email address, country, how you found us, and the 18 or over confirmation. "How you found us" is what you tell us at signup, plus what your browser sent on the visit you joined: the website that linked to us, the first page you opened and any campaign tags in its address. Nothing is stored on your device to collect this.
- Membership and payments: your plan, its status and dates. Card details are taken and held by Stripe, not by us; we keep the Stripe customer reference and a record of receipts.
- What you do on the site: classes you book, recordings and lessons you open, quiz answers and course progress, your development plan, badges and streaks.
- What you upload or write: self-tapes and their titles, comments, replies, messages to other members, your actor CV and photos, and anything you enter in My Career Manager.
- Feedback about you: scores and notes reviewers and tutors give on your tapes and lessons.
- Email choices: which kinds of email you have agreed to, and a record of each change (when, which category, how, and the wording you saw).
- Messages to us: what you send through the contact form or by email.
- Technical information: the information a web server needs to deliver a page and keep the site secure, such as your IP address and browser type. See the cookie policy for what is stored on your device.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Running your membership: classes, recordings, the course, feedback, community features | Contract |
| Taking payments and keeping payment records | Contract, and legal obligation for accounting records |
| Account and service emails: bookings, reminders you set up, feedback, billing, security | Contract |
| Keeping the site and members safe: bot protection, moderation, preventing misuse | Legitimate interests |
| Replying to what you post in the community, with AI-drafted replies our team approves (see below) | Legitimate interests |
| Understanding how the site is used, in aggregate | Legitimate interests (cookieless analytics, see below) |
| The newsletter, class alerts, community notifications, offers | Consent, or soft opt-in for existing customers (see below) |
| Sharing a tape to promote The Actors Gym and to showcase your work, where you have agreed for that tape (see below) | Consent |
| Answering your messages | Legitimate interests |
Emails and your choices
Emails about your account always reach you: bookings, class reminders, feedback on your tapes, payments and security.
Everything else is your choice, one category at a time: the newsletter and news, class alerts matching your training plan, community notifications, and offers and promotions. You can change these in Settings, Email preferences, at any time, and every one of these emails carries a one-click unsubscribe link that works without signing in.
Existing customers. If you were an Actors Gym member before our new site opened, we have switched on the newsletter, class alerts and community notifications for you as an existing customer (the "soft opt-in" allowed by the Privacy and Electronic Communications Regulations). The first of these emails tells you so and how to stop them. Offers stay off unless you turn them on.
Free resources. Downloading a free resource does not sign you up to anything. We only email you if you tick the box to say yes.
Replies from The Actors Gym in the community
When you share a tape or write a comment in the community, The Actors Gym may reply to it. To help us do that, an AI model writes a first draft of the reply. It is sent what you wrote, the title of your tape and the challenge, up to five earlier comments on the same tape, and the first names of you and the other members on that tape: never your surname, email address or anything else from your account. This goes to the model through OpenRouter, which passes it to the company that runs the model (at the moment Anthropic).
A person on our team reads every draft and decides whether to post it, change it or throw it away. Nothing is posted without that person's approval, so every reply you see from The Actors Gym is from our team.
If what you wrote suggests you may be going through a hard time, may be at risk, or may be under 18, no draft is written: our team is told straight away so that a person can read it.
We keep each draft, the reply that was posted and what happened to it for as long as we keep your account. If you delete the post or comment, its draft goes with it.
Using your tapes in our marketing
When you share a tape with other members, you can also choose to let The Reel Scene and The Actors Gym share that tape on our website, on social media and in promotional materials, for two purposes:
- to promote The Actors Gym and its courses;
- to showcase your work as an actor, including tapes selected by our industry reviewers, where industry professionals who follow our platforms may see it.
It is a separate choice for each tape, off unless you tick it, and sharing a tape with members does not include it. You can withdraw it at any time on the tape's page or in Settings, and turning sharing off for a tape withdraws it too. We record when you agreed, the wording you saw and when you withdrew.
Who helps us (our processors)
We use these companies to run the service. Each handles personal information only on our instructions.
| Processor | What they do for us |
|---|---|
| Supabase | Database, sign-in and file storage (our data is stored in the EU, Ireland) |
| Vercel | Hosting and running the website |
| Stripe | Taking and managing payments |
| Resend | Sending our emails |
| Zoom | Live classes and coaching sessions |
| Vimeo | Hosting and playing class recordings and lesson videos |
| Plausible Analytics | Cookieless, aggregate website statistics |
| Cloudflare (Turnstile) | Telling people from bots on our sign-up, sign-in and contact forms |
| OpenRouter | Generating transcripts, and drafts of emails and community replies that our team reviews, with AI models |
If you sign in with Google or Apple, that provider confirms your identity to us under its own privacy policy. Some members link YouTube videos to their tapes or CV; those play from YouTube's privacy-enhanced domain.
Our database, sign-in and file storage are in the EU (Ireland), and Plausible Analytics stores its data in the EU; the UK recognises the EU as giving adequate protection. Several of the other companies are based in, or use servers in, the United States. Where personal information goes there, it is protected by one of the safeguards UK law provides: the UK-US data bridge, where the company is certified under it, or otherwise the UK's International Data Transfer Addendum to the standard contractual clauses in that company's data processing agreement with us.
Analytics without cookies
We use Plausible Analytics to count visits and see which pages are useful. It sets no cookies, stores nothing on your device and does not build a profile of you. It does not run on the unsubscribe page.
How long we keep it
- Your account and what you have created: while you are a member, and for two years after your membership ends (or after your last sign-in, if you never held a membership), so you can come back to it. After that we delete it. You can ask us to delete it sooner at any time.
- Payment records: six years, for accounting.
- The record of your email choices: as long as we hold your account, as evidence of what you agreed to.
- Free resource downloads: your email address and what you downloaded, for two years. If you ticked the box to get our emails, we keep your address for as long as you stay subscribed.
- Contact form messages: these arrive in our email inbox and are not stored on the site. We keep them for up to two years, then delete them.
When we delete an account, the database records, uploaded files and Stripe customer go with it, apart from records the law requires us to keep.
Your rights
You can ask us to:
- give you a copy of your information;
- correct it;
- delete it;
- restrict or object to how we use it;
- give it to you, or another service, in a portable format (My Career Manager has its own export).
You can withdraw consent to any email category at any time. To use any of these rights, email info@actorsgym.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes
If we change this policy in a way that matters, we will tell members by email or on the site.
The Actors Gym is a trading name of ACTORS GYM LTD, registered in England and Wales, company number 16602794. Registered office: 167-169 Great Portland Street, London, England, W1W 5PF.